APP · Service Centre

Capture it. Triage it. Resolve it.

Support, helpdesk and service requests in one place. On your Microsoft 365 tenant.

What it does.

Nothing drops. Nothing waits. Nothing surprises.

Tickets from email, portal or Teams. Auto-routed. Nothing drops.

Tickets routed to the right team. SLA tracking from the start.

Self-service and suggested solutions. Tickets deflected before they're filed.

Response time, resolution time, CSAT. Audit-ready SLA reporting.

Three preset configurations. Same Service Centre, tuned for your domain.

For external customer teams

Portals, multi-channel intake and CSAT. Connected to your CRM.

For IT and employee service teams

Service catalogues and ITIL workflows. Linked to Asset Centre.

For dispatched technicians and on-site teams

Work orders, dispatch and mobile updates from the field.

Capture from Outlook or Teams. History from Salesforce. Escalate to Jira. Report in Power BI.